Where are you located?
We are located in Jakarta, Indonesia.
Do you have offline stores?
Currently, we have not had any offline stores but you may find some of our party supplies in following places:
Alun-Alun Grand Indonesia | Alun-Alun Kota Kasablanka | Alun-Alun Lippo Mal Kemang| FoodHall Alam Sutera | Galleries Lafayette's gift section | Kinokuniya Plaza Senayan | Kinokuniya Pondok Indah Mal | Akachan Store, Plaza Indonesia | Baby Parcel, Pantai Indah Kapuk.
And, once in a while we join bazaar and spread the joy of party prepping there. Follow our Instagram @ohprep so you won't miss out our bazaar schedule.
Do you provide party decor service?
Oh Prep! is a big believer in DIY and affordable pretty party concept. So, we provide affordable party supplies and also matching party papers to go with your party theme. But you may need to spend some time organizing all the party essentials so they look pretty on your party. Ask your besties to decorate together with you for more fun time!
Don't worry, you can always contact us via email / Whatsapp / LINE to chat about your party. We'll help you as much as we can.
Do you offer discount?
Yes, for some conditions. First, sometimes we spread discount voucher codes to our lovely members during some festive season and on their birthdays. Sign up as our member so you won't miss it. Second, we also offer special price for wholesalers / resellers and event organizers. Please email us directly to email@example.com to discuss further about this.
Do you provide wholesale price?
Yes, we do. Please email us directly to firstname.lastname@example.org to discuss further about this.
PRODUCT / ORDER
Do you take custom order?
Yes, we do. We realize that each of you has your own dream theme so we try as much as we can to help it comes true. Please click this link to share your thought with us.
Do you offer printables?
Our final products are in printed party papers form. But sometimes, we do share some free printables in our blog.
Can I order giant paper flowers?
Yes, of course. We LOVEE creating paper flowers. Please email us to email@example.com to get the pricelist. We need some time (5-7 working days) to produce paper flowers since we make it from scratch. Hence last minute / urgent orders are quite challenging for us.
Can you customize the color of products I purchase from your shop?
Unfortunately, we can't do that for party supplies because all were mass produced to keep the affordable price. Good news is we can do customization party papers. Email us to firstname.lastname@example.org to place a customized order.
I forgot to order something. Can I add it to my order?
We process and package our orders quickly, so by the time you have emailed us, your order has already likely been packaged and waiting for a shipping label. Therefore, we cannot add additional items to orders that have already been placed and paid for. Please place an additional order.
I never receive order confirmation from Oh Prep! Do you receive my order?
A confirmation email is sent automatically to your suggested email after you complete your order. Please check your spam or junk mail folder if you don’t receive a confirmation within an hour. Or, there's also a possibility that your order is not completed.
When will you ship my party stuffs?
Party stuffs will be shipped after you confirm the payment. If the payment confirmation made before 4pm (Monday - Friday), items will be shipped on the same day and estimated arrival time is varied according to your preferred shipping service. If the payment confirmation made after 4 pm and/or during weekend and public holiday, items will be shipped on following business days.
Please note that we are not responsible for service transit time. Transit times are provided by the carrier, and may vary by destination – especially during peak shipping periods.
I need the items urgently today. Can you make the item arrived at my doorstep ASAP?
If you live in Jakarta, Gojek can be a same day shipping alternative. But if you live in the other cities, we do apologize since we can't do same day service. For some cities, JNE does offer 1 day sevice and that can be the solution for you.